Question 1

When do cancellation fees start to apply?

Accepted Answer

Cancellation fees vary depending on the booking website you used. Please check the cancellation policy of each booking website for details.

Question 2

Please tell me about children's rates.

Accepted Answer

Admission is free for preschool children only. Regular rates apply to elementary school students and older.

Question 3

Can you issue a receipt?

Accepted Answer

Please request a receipt from the hotel booking website where you made your reservation.

Question 4

What are the check-in and check-out times?

Accepted Answer

Normally, check-in is from 3 PM and check-out is by 10 AM the following morning.Early check-in and late check-out are not available.

Question 5

Is late-night check-in possible?

Accepted Answer

Our hotel uses a self-check-in system, so late-night check-in is possible.

Question 6

Can I extend my stay?

Accepted Answer

Please make any additional reservations through the respective accommodation booking websites at least 24 hours before extending your stay.Important Notes:If you have made an additional reservation, please check out by 10:00 am using the tablet located at the entrance of your current room, and then check in again using the tablet after 3:00 pm on the day of your extended stay. A new smart key (key number) will be issued. Please note that your previously used smart key (key number) will not be usable from 10:00 am to 3:00 pm on the first day of your extended stay.

Question 7

Regarding the Hokkaido accommodation tax and the Kushiro City accommodation tax

Accepted Answer

Starting with stays from April 1, 2026, guests staying at business hotels in Kushiro City will be subject to a combined "Kushiro City Accommodation Tax" and "Hokkaido Accommodation Tax."Accommodation tax per person per nightThe tax amount varies in stages depending on the accommodation fee (room-only rate, excluding meals and consumption tax).Accommodation fee (per person, per night)Kushiro City BranchHokkaido portionTotal amountLess than 20,000 yen200 yen100 yen300 yen¥20,000 - ¥49,999200 yen200 yen400 yenOver 50,000 yen200 yen500 yen700 yenPayment methods:As a general rule, a "special collection system" is in place where the accommodation tax is paid to the hotel along with the accommodation fee. Since it is included in the payment at the time of booking, you do not need to pay the accommodation tax on-site.Taxable:This applies to all guests, regardless of their purpose of stay, including those traveling for tourism, business, or attending weddings and funerals.

Frequently Asked Questions